See below for feedback given to our client on this matter. Thanks for your ongoing good work.
It is always difficult to be certain about the impact of surveillance. However this is a case in which I do think it had some positive impact for us.
I certainly think that the surveillance played a part in achieving the settlement, and the reduction below our estimate. You will note from the file that we had in fact reduced our estimate from $170,000 to $125,000 when we received the surveillance. We then achieved a settlement at $80,000, almost $50,000 below the Pre-Conference estimate.
During the conference we directly questioned the claimant about the level of his activity. He admitted to home carpentry work that he was performing as a hobby. The work he described as precisely what we saw on the video, and I think it is inevitable that he made that disclosure because he knew we had undertaken surveillance. The report reveals that the claimant had formed the view that our surveillance agents were undertaking surveillance, albeit a couple of days before this activity, and I think he clearly knew that he had been viewed once we ask questions of the conference.
The settlement was $45,000 under our estimate, and we made that offer because we formed the impression that his lawyers were concerned about the claim, at least partly in relation to the surveillance issues.
Overall I would say that a saving of perhaps $50,000 can be attributed directly to the surveillance in this case. It could be argued that the saving was $90,000, but I do think that there are other issues that contributed to that including the way we were able to advance the arguments at the conference.
To Whom It May Concern,
I am a retired public servant having occupied the most senior technical position in the Common Law Division of a major workers compensation department immediately prior to my retirement.
During the course of this employment I developed a business relationship with Chris of now S.I.G. Surveillance and Investigation Group Pty Ltd also known as Queensland Surveillance Services which extended over some fifteen years. Chris was engaged by our department to provide investigative services as a part of its strategy to minimise fraudulent activities.
My former position and extensive experience leads me to form the view competent Private Investigators are difficult to find and indeed are in the minority.
Chris has impressed me as one of the “rare breed”. In my opinion his investigative skills are exceptional. I regard Chris my Investigator of first choice for matters requiring investigation in Queensland. I am aware his skills have resulted in substantial savings and in a number of instances have resulted in successful prosecutions of fraudulent person/s.
I have no doubts Chris’ skills would be an asset to any organisation seeking to utilize his services and recommend him accordingly.
Principal Claims Manager [Name removed] has passed on his appreciation that you have juggled your workload to ensure an immediate start on the above referral.
As is often the case with these matters, we are often seeking surveillance services at the last minute.
I also note that we’ve received similar feedback from other claims staff who are also impressed with your firm’s readiness to take on these urgent matters.
Please refer to the following feedback from Customer Advisor [Name removed].
[Name removed] was very impressed with the assistance and updates that you provided during the surveillance investigation of the above claimant. He was also particularly impressed that you prioritised your workload to ensure that this job could commence immediately.
Although not mentioned in the email, [Name removed] advised me that the results were excellent. The video depicts the claimant carrying out activities that are contrary to his alleged incapacity (back injury) – bending from the waist, lifting & carrying a 20 litre jerry can full of petrol, reaching above head height and bending a tree branch using both hands.
I note that one of your investigators was also involved with this investigation.
Please also pass our appreciation onto the investigator in question.
I recently arranged for some surveillance to be carried out by Queensland Surveillance Services now known as S.I.G. Surveillance and Investigation Group Pty Ltd.
I have been impressed by Chris’ open communication and feedback and willingness to restructure his schedule to accommodate my requirements.
I would certainly use Queensland Surveillance Services in the future and would not hesitate to recommend their services.
As discussed this morning I very much appreciate the fact that you have juggled your firm’s investigation schedules to ensure that you could commence immediate work on this matter – previous investigation firm unavailable.
I note that the referral was requested of you last night, and you already have the claimant under surveillance this morning (sighted and active!!)
Further to my previous email relating to the excellent surveillance job for the above claimant, Principal Claims Manager [Name removed] has settled the matter at conference yesterday.
As explained by [Name removed] in the attached email, the surveillance significantly impacted on our ability to settle this matter. Furthermore, [Name removed] is confident that the surveillance contributed to conservative $ savings of about $40,000.
Please pass this information onto the other Investigators involved and again thank them for their efforts.
Please refer to the attached complimentary feedback from [Name removed], […] Manager Customer Relations regarding surveillance investigation of [Name removed].
[Name removed] was particularly impressed how you worked with him throughout the surveillance activities, updated him on progress, offered ideas and suggestions, and importantly kept tight control on the surveillance cost.
You also obtained some good quality surveillance video that confirmed minimal incapacity.
Our new surveillance processes place greater reliance on our investigation firms to interact much more effectively with our claims staff to ensure the best possible results. This feedback clearly shows that you are succeeding in this regard.
Chris, I greatly appreciate your efforts.
Firstly, congratulations for the great work that you and your people have been providing over the last few months. There have been some amazing results that have really impacted on settlements of claims. Whilst ‘good opportunity’ has played a part in some of these outcomes, the more significant results have been achieved through your team’s preparation, skillful investigation techniques and adaptability to be one step ahead of the subject.
Claim staff, including panel solicitors are very impressed with your results.
Again, thanks for your efforts to date.
The following have been received from some of our clients. For confidentiality reasons certain names and reference numbers have been omitted. Should you like to be put in contact with any of the below authors for verbal confirmation please do not hesitate to contact our office.